Articles
Field notes on production voice agents, contact-center systems, RAG, workflow automation, and the engineering decisions required to move AI from prototype to production.
Featured · Production Voice AI
A practical breakdown of deploying AI voice agents into live call operations — latency, interruptions, identity resolution, CRM integrations, booking workflows, observability, and human escalation.
B2B SaaS Leadership · July 25, 2026 · 10 min read
How technical leaders distinguish real engineering objections from political resistance expressed in engineering language — with a pushback diagnostic for finding what a 'security concern' is actually protecting.
→Engineering Perspective · July 25, 2026 · 11 min read
AI is compressing the cost of producing code. What it doesn't compress: choosing the right problem, earning trust, explaining why work matters, and aligning people around action. Why communication is becoming a core engineering skill.
→Agentic Engineering · July 24, 2026 · 11 min read
A practical framework for multi-agent coding systems: when decomposition helps, what coordination actually costs, handoff contracts, an evaluation framework, and a decision matrix for choosing an architecture.
→Claude Code · July 24, 2026 · 13 min read
A production Claude Code workflow from operational problem to deployed feature: repository inspection, plan mode, permission boundaries, branch isolation, continuous validation, diff review, and implementation reports.
→Claude Code · July 24, 2026 · 12 min read
A risk-tiered permission design for Claude Code: branch and filesystem isolation, command allowlists, permission modes, sandboxing, stop conditions, and which tasks deserve full autonomy versus supervision.
→AI Development Tooling · July 24, 2026 · 12 min read
How to configure OpenCode across multiple LLM providers: global vs. project config, credential handling, provider blocks, model selection, local models via OpenAI-compatible endpoints, and troubleshooting.
→AI Voice Agents
~$20K/mo booked revenue · 24/7 call coverage · ServiceTitan & FieldRoutes
Conversational AI / RAG
72% → 92% inbound close rate · Live CSR workflow · OpenAI + PostgreSQL
Multi-Tenant Infrastructure
50+ apps · 1,000+ releases · 35% faster release velocity